Navigatiovisto values client confidentiality and handles all personal information in compliance with
the Personal Data (Privacy) Ordinance (PDPO) (Cap. 486) of the Hong Kong Special
Administrative Region. This Privacy Policy details how we gather, store, utilize, and protect
information collected through our online portal and during in-person consultations at our office
premises.
1. Information Collection and Purpose
When interacting with our digital portal or visiting our Hong Kong office address at Prince Tower,
12A Peking Rd, Tsim Sha Tsui, Hong Kong, we may gather specific personal details necessary for
service delivery.
The personal information we collect includes:
- Contact Details: Full name, telephone number, and official email address
provided during online appointment scheduling.
- Consultation Request Data: Scheduled appointment dates, preferred travel
periods, and specific travel itinerary preferences discussed with our representatives.
- Refund Disbursement Details: In case of bank transfer refunds, bank details of
the customer will be taken through email, once the request for cancellation is accepted.
This information is used strictly for scheduling initial office consultations, custom tailoring
travel packages, managing itinerary preferences, processing booking records, and executing accepted
refund transfers.
2. Data Retention and Safety Measures
Navigatiovisto maintains digital and administrative record-keeping standards to protect personal data
against unlawful access, loss, or misuse:
- Storage Restrictions: All physical and digital records are stored within
controlled systems accessible solely to designated staff members handling travel logistics.
- Retention Boundaries: Personal data is retained only for as long as needed to
satisfy the primary purpose of collection, fulfill service obligations, or meet mandatory
record-keeping requirements under relevant legislations of Hong Kong.
3. Third-Party Disclosures and Data Sharing
Navigatiovisto does not sell, rent, trade, or share personal information with outside commercial
entities. Disclosure of customer data occurs strictly under the following operational boundaries:
- Service Fulfillment : Relevant travel details (such as traveler names and
dietary choices) may be shared with direct operational suppliers, including accommodation
managers or transport operators, to execute tailored travel itineraries.
- Legal Mandates : Data may be disclosed if required by law enforcement, judicial
authorities, or statutory bodies under the laws of the Hong Kong Special Administrative Region.
4. Customer Rights Under Hong Kong PDPO
Under the Personal Data (Privacy) Ordinance of Hong Kong, customers maintain clear rights regarding
their personal information held in our records:
- Right to Access : Clients may submit a written request to review what personal
data Navigatiovisto holds about them in our filing systems.
- Right to Correction : Clients may request the correction or update of any
inaccurate or incomplete personal records held by our organization.
To exercise these rights, clients can submit a formal request via email to tour@navigatiovisto.com.
5. Privacy Contact Information
For questions, data access requests, or privacy inquiries regarding our operational procedures,
please contact our team through the following details:
