Terms &
Conditions

Welcome to Navigatiovisto. This document sets out the legal framework, operational guidelines, service boundaries, and obligations governing all interactions, consultation scheduling, and travel arrangements made through our organization. By browsing our website, scheduling an initial consultation session, or proceeding with an in-person appointment, you acknowledge that you have read, understood, and agreed to adhere fully to these Terms and Conditions.

Section 1: Corporate Identification and Service Overview

Navigatiovisto operates as an international tour planning service provider based in the Hong Kong Special Administrative Region (HKSAR).

Our digital portal acts as an informational platform displaying various international travel packages, destination highlights, general itinerary frameworks, and service options offered by our organization.

Section 2: Digital Portal Usage and Online Consultation Booking

Our website serves as an initial interface for prospective clients wishing to explore international travel options. The operational workflow for online interactions is governed as follows:

  • Informational Access : Users may freely browse our travel packages, general destination overviews, and fixed itinerary details displayed on the website.
  • Consultation Appointment Requests : The website incorporates a feature allowing clients to book a consultation. During this online process, the customer can select a date, which is the date of the consultation.
  • Free Consultation Booking : The consultation booking feature on our website is entirely free. No fees, deposits, or charges are levied during the online interaction or appointment selection process.
  • Non-Binding Status of Online Requests : Completing a consultation booking on our website does not constitute a final booking, nor does it book travel dates, accommodations, transit slots, or specific tour allocations. An online appointment request merely reserves a consultation slot with our representatives at our Hong Kong office address.

Section 3: In-Person Office Consultation and Plan Customization

All travel plan finalizations take place during the scheduled in-person consultation at our office address: Prince Tower, 12A Peking Rd, Tsim Sha Tsui, Hong Kong. Here the representatives of the company will understand the needs of the customer and will offer a tailored plan, around the fixed itinerary that has been given in the website.

  1. 1. Fixed Itinerary Framework : The core itineraries displayed on our website represent fixed travel structures. The itinerary cannot be changed during or after the consultation.
  2. 2. Customizable Travel Components : While the foundational itinerary remains fixed, company representatives will evaluate individual preferences and customer needs during the in-person meeting. Customizable components include:
    • Stays and accommodation choices.
    • Meal preferences and dietary requirements.
    • Other customizable parts as per the needs of the traveler.
  3. 3. Price Quotation : The price of the package will be decided and quoted to the client based on the same tailored options and selections made during the meeting.

Section 4: Payment Terms and Booking Completion

To complete a booking and ensure a travel plan is locked, clients must adhere to strict payment rules:

  • Cash Only Requirement : At the office, the customers have to pay the full amount for confirmation in cash only. No other modes of payment are accepted.
  • Prohibition of Alternative Payment Modes : Navigatiovisto does not accept credit cards, debit cards, bank transfers, digital wallets, cheques, or alternative payment modes for initial booking confirmations at our office premises.
  • Booking Completion Status : Once the amount is paid, the booking is complete and the customer can attend the session on the booked date.

Section 5: Cancellations, Attendance, and Refund Policy

Client requests for cancellations or notice of inability to attend must be communicated formally. In case of refunds, the company will offer full refund, if a cancellation is made 48 hours before the scheduled session. Any cancellations after 48 hours mark will result in a deduction of 50% of the paid amount.

Cancellation Notice Window

Communication Method

Applicable Refund Percentage

Fee Deduction Applied

48 Hours or More

Written notice via email or in-person delivery prior to session

Full Refund of paid amount

0% deduction

24 to 48 Hours

Written notice via email or in-person delivery prior to session

50% Partial Refund of paid amount

50% deduction

Under 24 Hours

Written notice or notice of inability to board

0% No Refund

Full deduction

No-Show / Absence

Failure to attend without prior notice

0% No Refund

Full deduction

Detailed Cancellation Provisions:

  • Notice Given 48 Hours Before Session : If a cancellation is made 48 hours before the scheduled session, the company will offer full refund of the amount paid.
  • Notice Given Between 24 and 48 Hours : Any cancellations after 48 hours mark will result in a deduction of 50% of the paid amount. Customers must inform of any form of cancellations or inability to board before 24 hours of session, to get 50% refund.
  • Notice Given Under 24 Hours or No-Show : No shows will be seen as a cancellation as well, and no refunds will be made to the customer in such cases. Any notice received under 24 hours will result in zero refund.

Section 6: Refund Disbursement Procedures

Once a cancellation request is accepted, the refund will be initiated using bank transfer or cash transfer:

  1. 1. Bank Transfer Disbursement:
    • In case of bank transfer, the bank details of the customer will be taken through email, once the request for cancellation is accepted.
    • The client must provide account details via email following request acceptance.
    • Funds will be remitted directly into the customer's account.
  2. 2. Cash Transfer Disbursement:
    • In case of cash, the customer again has to visit our office for the amount to be paid back.
    • The customer must visit our office premises at Prince Tower, 12A Peking Rd, Tsim Sha Tsui, Hong Kong, where the amount will be paid back directly.

Section 7: Personal Data Protection (PDPO) Compliance

Navigatiovisto handles all personal information in compliance with the Personal Data (Privacy) Ordinance (PDPO) (Cap. 486) of Hong Kong.

  • Data Collection Purpose : Personal details, contact records, email addresses, phone numbers, and travel preferences collected during online bookings or office consultations are used strictly for service delivery, communications, and booking administration.
  • Data Protection and Rights : Customer records are maintained in protected storage systems. Customers hold the right to request access to or correction of their personal data by contacting tour@navigatiovisto.com under Hong Kong PDPO provisions.
  • Third-Party Disclosures : Data will not be shared with external entities except where necessary for travel fulfillment or required under relevant legislations of Hong Kong.

Section 8: Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with relevant legislations of Hong Kong. Any disputes arising in connection with our website, consultation bookings, or travel services shall fall under the jurisdiction of the courts of Hong Kong.

Section 9: Contact Information

For questions, appointment requests, cancellation notifications, or data inquiries, please contact: