Refunds & Cancellations Policy

This Refunds and Cancellations Policy govern all cancellation requests, appointment changes, and refund requests for travel consultation services provided by Navigatiovisto. By booking an appointment or completing a travel plan payment at our office, you agree to comply with the rules outlined below.

1. Overview and Cancellation Timeline

Customers who have finalized their travel package at our Hong Kong office address (Prince Tower, 12A Peking Rd, Tsim Sha Tsui, Hong Kong) may request a cancellation of their booking. All cancellations or notices regarding inability to attend or board must be communicated formally before the scheduled session date.

Refund eligibility and deductions are calculated based on the precise notice window provided prior to the scheduled session:

Notice Window Provided

Method of Notification

Refund Allocation

Deduction Applied

48 Hours or More

Email or in-person delivery

Full Refund

0% deduction

24 to 48 Hours

Email or in-person delivery

50% Partial Refund

50% deduction

Under 24 Hours

Email or in-person delivery

0% No Refund

Full deduction

No-Show / Absence

No notice provided

0% No Refund

Full deduction

2. Detailed Cancellation Rules

  • Cancellations Made 48 Hours Before Session : In case of refunds, the company will offer full refund, if a cancellation is made 48 hours before the scheduled session. The entire sum paid at our office will be returned without deduction.
  • Cancellations Made Between 24 and 48 Hours : Any cancellations after 48 hours mark will result in a deduction of 50% of the paid amount. Customers must inform of any form of cancellations or inability to board before 24 hours of session, to get 50% refund.
  • Cancellations Made Under 24 Hours : Any cancellation request received less than 24 hours prior to the scheduled session will result in zero refund, with entire of the paid amount deducted.
  • No-Shows and Non-Attendance : No shows will be seen as a cancellation as well, and no refunds will be made to the customer in such cases. Failing to attend the scheduled session without prior written communication removes all refund options.

3. Refund Disbursement Methods

Once a cancellation request is accepted by our team, the refund will be initiated using bank transfer or cash transfer :

  1. 1. Bank Transfer Disbursement:
    • In case of bank transfer, the bank details of the customer will be taken through email, once the request for cancellation is accepted.
    • The customer must send their complete bank details (account holder name, bank code, and account number) via email from the registered email address used during booking.
    • Funds will be transferred directly to the designated customer bank account following detail intake.
  2. 2. Cash Transfer Disbursement:
    • In case of cash, the customer again has to visit our office for the amount to be paid back.
    • The customer must visit our physical office premises at Prince Tower, 12A Peking Rd, Tsim Sha Tsui, Hong Kong, during regular business hours to receive the refund in cash.

4. Personal Data Handling for Refunds

All bank details and identity credentials collected during the cancellation process are protected under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Personal data collected via email or during office visits is processed strictly for identity checking and refund completion.

5. Contact for Cancellation Requests

To submit a cancellation notice, please reach out to our office through the following channels: